709 Privacy Policy — User Information Protection
This document clearly explains how 709 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy.
Effective Date: 1 January 2026 | Version 2026.1
What information do we collect?
Categories of personal data collected when you use the 709 platform
When you register and use the 709 platform, we collect certain categories of information to ensure our services run smoothly and safely for all users in Malaysia.
- Full name and username
- Email address and phone number
- Date of birth and gender
- Password (stored in encrypted form)
- Bank name and account number (partially hidden)
- Transaction history in Malaysian Ringgit (RM)
- Payment methods used (FPX, DuitNow)
- Deposit and withdrawal records
- Device type and operating system
- Type and version of browser
- IP address and geographic location (state)
- Login session time and duration
- Pages and sections of the platform visited
- Game and betting activity history
- Game preferences and account settings
- Customer support information
What is this information used for?
How 709 uses your data
All information collected by 709 is used solely for legitimate purposes related to providing services to users. We do not sell or rent your personal data to others for marketing.
- Account management: To create, verify, and securely maintain user accounts.
- Transaction processing: To process deposits and withdrawals in Malaysian Ringgit (RM) via supported payment methods.
- Security and compliance: To detect and prevent fraud, money laundering, and other unlawful activities in compliance with Malaysian legal requirements.
- Service enhancements: To analyze usage patterns to improve platform experience and resolve technical issues.
- Communications: To send users important notifications relating to their account, transaction outcomes, and policy updates.
- Customer support: To assist users in resolving technical issues or enquiries related to their account and payments.
How does the platform use cookies and tracking?
Explanation of cookies, local storage, and tracking technologies used
709 uses cookies and similar browser storage technologies to enhance user experience and ensure the platform operates correctly. Cookies are small data files stored in your browser when you visit our platform.
Required for basic platform functions such as login sessions, form security, and language settings. Cannot be disabled.
Collecting information about how users interact with the platform to help improve functionality and loading speed.
Saves your preferences such as display settings and game preferences so you don't have to reconfigure them each time you log in.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the 709 platform.
Data storage, security, and third-party sharing
How 709 protects your data and when it may be shared
Data Storage and Security
All 709 user data is stored on servers protected with industry-standard encryption. We enforce security protocols to ensure your data remains inaccessible to unauthorised parties.
Data is retained as long as your account is active. After account termination, data will be stored as required by legal and compliance obligations before being securely deleted.
Third-Party Sharing
709 does not sell or share users’ personal data with third parties for marketing purposes. However, information may be shared under the limited circumstances below:
- Approved payment providers (for processing FPX or DuitNow transactions)
- Legal authorities if required by Malaysian law
- Technical service provider bound by confidentiality agreement
Your rights as a 709 platform user
Access, correction, deletion and how to contact us
As a 709 platform user, you have the following rights regarding your personal data, in accordance with applicable data protection laws in Malaysia:
You may request a copy of your personal data held by us at any time.
If your data is inaccurate or incomplete, you have the right to request immediate correction.
You may request deletion of your personal data, subject to legal retention requirements.
To exercise any of the above rights, or if you have questions about this Privacy Policy, please contact 709 support via email at [email protected]. We are committed to responding to every request within 14 business days.
709 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any amendments will be published on the platform with a new effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. If you have further questions, the Frequently Asked Questions we provide additional guidance in Bahasa Melayu.
Have questions about your privacy?
The 709 support team is ready to help you understand how we handle your data. Contact us by email or check the FAQ section for more information.